Please call 800-621-8030 ext. 7020 and speak to a consumer care specialist. If there are no stop or hold orders on the money order and it is good to cash, you will receive a verification number. This service is available Monday thru Friday, 8:00 – 5:00 CST. The business may also obtain login credentials to our website to log-on anytime 24 hours a day, seven days a week, and receive a unique verification number.

Visit our dedicated Money Order Help page, select the desired language under “Request a Money Order Refund” and “Request a Money Order Photocopy”. The forms contain the information for submission to Fidelity Express.

Yes, we will attempt a refund if the money order has not been cashed. You will need to complete and submit to Fidelity Express a Consumer Care Affidavit. A $20.00 non-refundable processing fee (subject to change without notice) will be deducted from your refund. Please find the Consumer Care Affidavit form in English here and in Spanish here. If you do not send in the fee it will be deducted from the refund. Please allow up to 30 days for processing.

Please call 800-621-8030 ext. 7020 to speak to a customer care specialist.

No – alterations cannot be made to a completed money order. If you hold the original money order and have your proof of purchase (receipt) – In the presence of a check-cashing agent or bank cashier, you may write the phrase “Not Used For Purpose Intended” on the back of the money order and sign the back of the money order. The check casher or bank may then refund the money order. You may also send the original money order, receipt, and Refund Request Form to Fidelity Express for a refund. A $5.00 non-refundable processing fee (subject to change without notice) will be deducted.

Email, mail or fax all three of the following to Fidelity Express:

1. A Fidelity Express Refund Request Form
2. A full Police Report with the money order number on the report
3. A copy of your photo ID

Once we have received the proper paperwork and have confirmed the money order has not cashed, we can place a stop pay on the money order and issue a refund check less a $20.00 processing fee. Please allow 2 weeks for processing.

All you need to bring with you to the Fidelity Express agent location is the bill stub(s) for the payment(s) you want to make. The information required to pay the bill is included on your bill stub and returned to you with a proof of payment receipt.

All payments must be made in cash.

Money orders can be cashed at check-cashiers or retailers, subject to the policies of the cashing location. Money orders can also be deposited into bank accounts. Fidelity Express agents are under no obligation to cash a money order. Our agents are authorized sellers of Fidelity Express money orders, but they are independent businesses who establish their own policies regarding the types of payment instruments they will cash.

Use our map to find our locations near you, based on your address.

Yes, if you are making a bill payment, you will receive a validated payment receipt as proof that you made your payment. If you are buying a money order, the proof of payment is attached to the money order.