Support Center | Fidelity Express

Welcome to the Fidelity Express Help Center

Whether you're looking for help with a money order, bill payment, agent support, or general account information, you've come to the right place. Use the options below to find answers, access forms, and connect with the appropriate support team. Our Help Center is designed to help you quickly find the information and resources you need, including money order status lookups, refund requests, FAQs, agent resources, and contact information.

How Can We Help You?

Money Order Help

Get assistance with money order status checks, refunds, photocopy requests, stop payments, and frequently asked questions.

Frequently Asked Questions

Browse answers to common questions about money orders, bill payments, locations, receipts, and other Fidelity Express services.

Fraud Prevention

Learn how to protect yourself from fraud, recognize scams, and safely use Fidelity Express products and services.

Agent Resources

Access training materials, guides, reporting information, videos, forms, and support resources for Fidelity Express agents.

Need Help Right Away?

Consumers

Questions about an individual money order, bill payment, or other transaction.

Phone: 800-621-8030 ext. 7020
Email: consumercare@fidelityexpress.com

Agents

Equipment and software questions, supplies, reporting, and operational support.

Phone: 800-621-8030 ext. 7021 (English)
Phone: 800-621-8030 ext. 7033 (Spanish)
Email: help@fidelityexpress.com

Billers & Vendors

If you issue bills to consumers or are a Fidelity Express vendor.

Phone: 800-621-8030 ext. 7030
Email: billerops@fidelityexpress.com

Not Sure Where to Start?

Most customers looking for information about refunds, photocopies, lost money orders, or money order verification should begin with our Money Order Help Center. Agents should visit Agent Resources for operational support, training materials, and reporting assistance.